How using a Royal Mail Approved International Distributor can benefit your business

What is DUET ?

Duet is a scheme established by Royal Mail to set a new benchmark for excellence in international mail distribution.

As members of the DUET scheme, we have now achieved Royal Mail Approved International Distributor status and have entered into a long-term agreement with Royal Mail to provide our customers with a consistently high level of service in every aspect of mail processing for international mailings.

To attain DUET membership, we have had to demonstrate a proven track record in meeting a stringent set of criteria for the processing of international mail.  We must now continue to meet these rigorous standards to maintain our DUET status.

DUET membership is only open to companies who welcome the opportunity to have their procedures and performance scrutinised on an on-going basis.  This is what makes the scheme uniquely accountable, and membership is much sought after.

As DUET members, we are endorsed by Royal Mail as being qualified to provide you with a level of service which is second to none.

Meeting higher standards

Good mail presentation is the key to enabling Royal Mail, and it's overseas delivery agents, to process your mail efficiently and to deliver it in first class condition to the correct destination, at the correct time.

Under the DUET scheme, all aspects of mail presentation - such as sortation, format separation and the correct usage of postal indicia are checked to ensure that the mail conforms in every way to Royal Mail's very exacting service specification.  Our performance is rigorously audited to ensure that we meet and maintain the required standards.

Gaining a global client base is now a key objective of many UK companies.  With DUET, you can enjoy the peace of mind associated with using a distributor who will prove reliable and efficient, whatever the pressures along the way.  This in turn means you can fulfil expectations, and consolidate good, long-term relationships with your customers and partners overseas.

Working together for better results

Royal Mail plays a very active role in the DUET scheme, working closely with us to improve performance wherever possible.  Regular meetings are held to review our progress and to monitor the quality of our output.  On-going training and support is provided by Royal Mail whenever required.  Our aim is to achieve perfect results.

At the moment, the DUET scheme focuses on meeting mail preparation standards.  However, over time the scheme will evolve with new standards being set for other areas such as customer service.

Finding an international mail distributor who you can trust and who will meet all your expectations is not always easy.  With DUET, Royal Mail has evaluated our service and you can be confident that we will reflect your company's standards in all your international mailings.

If you would like more information about DUET, we would be pleased to go into more detail.  Please get in touch.     sales@mailflow.co.uk

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